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Access Fee (Updated as of May 2026)
- There is no longer a separate fee associated with A360 Access.
Access to A360
- All Career Agents, Agent Emeritus, Agency Staffs and Advisor Staffs can have access with no additional fee.
- Access is still provided only on necessary basis.
- Any access request inquiry can be submitted to A360userexceptionrequest@massmutual.com by Digital Enablement Specialist.
Access Level
- All Agency / Firm access – full access to all agents may be granted (Ex. DES, Site Coordinator, ASOs, etc.)
- Agent A360 proxy is part of General Proxy access (New business pending) request submitted on ServiceNow - Field Access Request Form by ATS / ASA
- If advisor has all agency access, the assistant who has proxy to the advisor will only be able to access the advisor's, NOT the entire firm
- If advisor has proxy access to other advisors, the assistant who has proxy to the advisor will also has access to the other advisors
- Business Unit – CRM sharing (Ex, tasks, activities, workflow, custom fields, etc.)
- DES submit request to A360 Relationship Manager (currenlty Mike Gaines)
- Primary – inherit CRM settings
- Secondary – maintain personal CRM settings but can share tasks
*When Career Agent flipped to Agent Emeritus Contact, A360 will be auto-provisioned. If AE does not want access anymore, User Exception form needs to be submitted to remove access.