Troubleshooting: Notification issues on Mobile Devices

iOS

If you're having issues with notifications not displaying, please do the following.

• Open Settings
  • Settings > Notifications > Scroll down to below "Notification Style" > select the app in question
  • Toggle that off
    • Wait a few seconds
  • Toggle it back on

Android

If you're having issues with notifications not displaying, please do the following. 

• Confirm your phone isn't on "Do Not Disturb"
  • This can be found in your "Quick Settings Menu" (top of your screen), swipe down.

Google Pixel

• Toggle notifications on/off
  • Navigate to the App giving you issues.  
  • Long press on the App icon, then select App Info ⓘ icon. 
    • Navigate to Notifications.
    • Toggle them off.

• Go back to your home screen and wait a few seconds.
  • Long press on the App icon, then select App Info ⓘ icon. 
    • Navigate to Notifications.
    • Toggle them back on.

Samsung

• WIP

Outlook App

• Outlook Application
  • Outlook recently enabled a silence notification button
    • Open Outlook, look for the snooze icon over your picture/initials in the top left.
  • You can toggle this on/off under...
    • Outlook > Your Icon/initials (top left) > Settings (gear bottom right) > Notifications > Allow Notifications