Troubleshooting: Email or Calendar Not Updating on Mobile Devices

iOS

Open your Hub App and ensure it is authenticated. 

• If prompted to authenticate, please do so.
  • After you authenticate, your email and calendar should update within 5-15 minutes.

If you still have problems, please do the following.

• Open Settings
  • Mail
  • Accounts
  • MassMutual 0365
  • You will be prompted to enter your exchange password. Continue.
  • After you authenticate, your email and calendar should update within 5-15 minutes.
  • If you still have problems, it would be best to call MM Enterprise Technology Services (ETS). They have elevated access in the Mobile Device Management (MDM) system and will be able to assist.
    • (800) 767-1000 x44357

Android

Open up the Hub app under your Work Profile

• If prompted to authenticate, please do so.
  • After you authenticate, your email and calendar should update within 5-15 minutes.

If you still have problems, please do the following.

Google Pixel

• Clear Cache of Gmail App
  • Navigate to your work profile, then find the Gmail App.  
  • Long press on the App icon, then select App Info.
    • Navigate to Storage & Cache.
    • Select both Clear Storage.
  • Go back into your Work Profile and select the Gmail App.
    • Follow the setup prompts.
    • Once completed, your email should sync within 5-15 minutes.

Samsung

• Clear Cache of Gmail App
  • Navigate to your work profile, then find the Gmail App.  
  • Long press on the App icon, then select ⓘ to the right of the Application Name.
    • Navigate to Storage.
    • Select Clear Data at the bottom.
  • Go back into your Work Profile and select the  Gmail App.
    • Follow the setup prompts.
    • Once completed, your email should sync within 5-15 minutes.