Body
Copy Paste: New Hire Email Template
From:
Date:
Subject: Mandatory New Producer Training Modules on MassMutual University
To: Advisor finanicialguide / personal email
CC: MD
Good Morning and welcome!
Below is a checklist of items you will need to complete within your first 30 days of contract, including several items that are required before you can sell certain products. Please scroll down for instructions to complete these courses. You can access these courses from any home computer.
The New Producer Orientation is required to be completed before selling. You will find this in the email below REQUIRED BEFORE SELLING and the link is below for MassMutual University.
The Regulation 187 training is required in order to write business in New York.
Please note, the SEC Regulation Best Interest training (#7) below is required only if you are registered.
Required Before Selling
1) New Producer Orientation
2) State Licensing
3) LTC State Licensing
4) NAIC Suitability Training
5) Regulation 187
6) Computer Encryption
7) SEC Regulation Best Interest
Recommended for Compliant Marketing/Ease of Doing Business
1) Social media setup (only applies to a Career Contract and/or association with the broker dealer)
2) Communications directory setup
REQUIRED BEFORE SELLING
1. New Producer Orientation (Required before selling insurance products)
What it is and why we do it: To become familiar with the company's products, services and compliance procedures.
It is segmented into three parts:
New Producer Compliance Orientation: Compliance Considerations (part 1 of 3) – OPER193e1_R1
New Producer Compliance Orientation: Marketing Considerations (part 2 of 3) – OPER193e2_R1
New Producer Compliance Orientation: Conducting Business part 3 of 3) – OPER193e3_R1
How: Launch MassMutual University. (You must be logged into FieldNet first.)
In the search box on the top right hand corner, type in course number (ex. OPER193e_R1) and complete the course training.
2. State Licensing
What it is and how we do it: All producers are required to be Life Accident & Health licensed in the client’s residency state if you are selling traditional insurance products; and must have a state Securities license in the client’s residency state if you are selling variable life business, variable annuity business, or standard investment products. Securities laws require that appropriate licensing be in place, prior to the time of sale. In order to comply with this ruling, please be sure to check your state licensing status on the Life Insurance and Securities side of house, before taking an application from the client.
How:
For Non-Resident Life, Accident & Health License:
1. Log onto www.nipr.com
2. Click on “Apply for License”
3. Click on “Non-Resident licensing”
4. Click on “Apply Here” in the green box
5. Click on “Individual”
6. Click on SSN. Then, enter your last name and SSN. Click on “I accept the NIPR Uses Agreement” and then click Next
7. Enter your DOB and click on Next
8. Click on Producer Licensing, Initial and Non-Resident and click on Next
9. Click on the state you want and click on Next
9. Click on the lines of authority you need. You can choose life, health and/or variable lines of authority and click on Next
10. Follow the instructions to complete the application
11. You can skip the following 2 pages – ALIAS information and FEIN information
12. If you choose the variable line of authority, you will need your CRD#
For securities license:
· To purchase a state Securities license, log onto Fieldnet. From the homepage, click “My Practice,” then scroll down to “Producer Registration.”
· In the middle of the page, open the heading for “Software Applications”
· Click the link for “Launch MMLIS Direct.”
· From the left-hand side of the page, select “State Securities License”
· Select the state(s) you wish to purchase, then add them to the cart.
· Click on Checkout at the top of the screen. You will be able to view your cart
· You will receive an automated email within seconds of your purchase, and a subsequent communication when your license is effective.
* IMPORTANT: A Series 6/63 or 7/63 are required before you can solicit any securities or variable business.
3. LTC Licensing Per State
What it is and why we do it: There are different LTC requirements for each state and you must complete them before you have any new business signed and dated.
How: Here is the link: www.ltcitraining.com/mmbroker
4. NAIC Annuity Suitability and Product Training (Required before selling annuities)
What it is and why we do it: Sets standards and procedures for making suitable annuity recommendations, including training and review requirements. There are separate requirements for this training: the four-hour NAIC 490 course, which is required to sell both MMLIS/MMLIA products as well as outside-vendors’ products; MassMutual-specific training; and vendor-specific training for all MMLIS-approved vendors.
How:
a) Four-Hour NAIC 490 or the Four-Hour NAIC 390 Course, depending on the law state (must be completed before soliciting any annuity business for residents of a state that has adopted the revised NAIC Annuity Suitability Model)
· Launch Annuity University. (You must be logged into FieldNet first.)
· Click on “NAIC Annuity Suitability Training.”
· Click "Proceed” and “Select New Courses and CE Credit.”
· Select an option for the CE credits (agents are responsible for this cost).
· Select “Suitability in Annuity Transactions Model Regulation (490) or (390).
If you’re coming onboard as an experienced advisor, you may have already completed the Suitability course with your previous employer. In this case, you will need to upload a copy of your course-completion certificate into Annuity University. Instructions to upload are found in Annuity University under “Resource Center.”
b) MassMutual-Specific Training (must be completed before the sale or solicitation of any business for that product after the state’s effective adoption date)
· Launch Annuity University. (You must be logged into FieldNet first.)
· Click on “MassMutual Annuity Product Training Suite” to access the following modules:
c) Outside Vendor Training (must be completed before an attempt to sell a product or obtain a signature on an application; you must become appointed with each of these vendors before completing this training)
· Click on the below links to be taken directly to each vendor’s training program:
o Jackson National
o Lincoln Financial (Choice Plus product)
o Lincoln Financial (American Legacy product)
O Lincoln Level Advantage Indexed VA
o Nationwide
o Pacific Life
o The Prudential Insurance Company of America
o Brighthouse
o AIG
o Transamerica
o AXA
5. Regulation 187 – Training is required prior to selling annuities and/or life insurance in the state of New York.
https://fieldnet.massmutual.com/fldnet/GeoLearning/init.html?LP=quicklaunch.geo?id=22508063577
or
www.reged.com – (Regulation 187 training through Reged provides reciprocity)
6. Encryption
What it is and why we do it: Encryption is the process of making information unreadable to anyone without the proper “key.” Although the use of password protection on your computer or other device is also an important means of protecting information against unauthorized access or use, encryption provides a greater degree of protection to sensitive information such as non-public personal customer information and records (“NPI”). Use of hard drive encryption is currently required on all desktop and laptop computers that are used by a MassMutual agency, its producers and MMLISI registered representatives, or staff members. This requirement, originally announced in Company Memo 2006-038, has been in full effect since January 1, 2007. Support for the following devices is now available:
· Apple iPhone & iPad- iOS 11.0 or higher
· Android devices - OS 7.0 or higher
How: Please contact our technology team to set an appointment to have your computer encrypted: a038tech@charteroakfinancial.com.
7. SEC Regulation Best Interest
· Regulation Best Interest Overview - required training module. MML Investors Services registered representatives, investment adviser representatives (IA-reps), firm management, and agency personnel submitting MMLIS business must complete this training.
RECOMMENDED FOR COMPLIANT MARKETING/EASE OF DOING BUSINESS
1. Hearsay Social (only applies to a Career Contract and/or association with the broker dealer)
What It Is: A back-end content and monitoring portal that connects your social media accounts. If you have a LinkedIn profile, Twitter or Facebook fan page site or wish to open one up it is mandatory you connect through Hearsay Social. If you choose not to connect through Hearsay Social, then you are not allowed to have a presence on either site. Please refer to Section 3.2A, 3.23B of the Producer Compliance Manual for more information.
Why We Do It: To facilitate posting to and monitoring of social media accounts.
How: For career advisors who wish to connect to Hearsay Social, establish a legitimate presence on LinkedIn or Facebook, or bring an existing LinkedIn or Facebook profile you want to bring up to company and firm standards, please contact Jenna Stepleman (JStepleman@charteroakfinancial.com) to set up a social onboarding appointment. For additional information, please read Section 3.23.1 of the Producer Compliance Manual and/or FieldNet’s social media page.
3. COMMUNICATIONS DIRECTORYo
What It Is: An online directory located on FieldNet
Why we Do It: Makes it easier for someone in another office, agency or at the home office to find you if they need to reach you.
How:
On behalf of the Compliance Team at Charter Oak Financial, I would like to welcome you to our firm. We understand that your first 90 days as a new producer can be exciting, challenging, and at times overwhelming. To help you with this transition, we are available to discuss the tasks outlined above. Feel welcome to contact anyone in the Compliance Department with questions. We are here to help!