Password Issues

Okta / FieldNet / Outlook password

Unfortunately, we have no direct access to the MassMutual password system.  If you're having problems, here are the self-service options and the MassMutual Enterprise Technology Services Helpline number.

MassMutual Account (OKTA) Self Service

  • Navigate to https://massmutual.okta.com
  • Below the login screen, there is an Unlock account? link.
  • Clicking this link and following the prompts will take you down the path of unlocking and resetting your password.
    • You will be required to provide secondary authentication with your personal email or personal phone.
    • You must also answer the security question you created during the account setup.
  • Once you've unlocked the account, you'll see another link for Reset password.
  • Please read the instructions and follow the prompts to create a new password.

MassMutual Enterprise Technology Services

  • If the self-service option doesn't work or you prefer to speak to someone, please call MassMutual Enterprise Technology Services.
    • (800) 767-1000, extension 44357 (4HELP)
    • Agents are available 24/7/365

Mobile Device screen unlock

  • Navigate to https://massmutual.okta.com on another device (laptop/desktop).
  • After logging in, click on the Workspace ONE Self-Service Portal.
  • Locate and select your mobile device and click on Unlock Device
  • Go to your mobile device, and you will be prompted to enter a new password.