Advisor360 - Texting

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Advisor360 texting is a compliance-approved texting solution that allows you to send quick text messages to confirm appointments, check in with clients or send holiday/birthday greetings.

 

To get started

  • You will need a separate landline (currently cannot be texted from) which can be your office phone number, or the home office can provision you a phone number
  • Complete the Advisor360 business texting request form (must be filled out from the user’s own login)
  • The home office will reach out to schedule an onboarding meeting
  • Users may be put on a waiting list, and waiting time varies depending on the number of requests received by the home office at the time

Assistants and Staff ID Provisioning

  • Assistants and staff IDs can also be provisioned for texting access. The request form may appear to be intended for Advisors only, but it does allow free-form entry of staff IDs.

Alternative Texting Option

  • Global Relay is the other compliance-approved texting solution that can be accessed via a computer or mobile application.
  • Unlike Global Relay, A360 Texting does not push new messages to you automatically. Users must log into A360 and manually check for incoming messages.

 

For more information

Details

Details

Article ID: 14450
Created
Thu 7/6/23 1:25 PM
Modified
Thu 12/11/25 9:51 AM