Advisor360 - MMLIS Cases Tracking

Body

Account Opening Dashboard

  • Access via Advisor360 Dashboard – Popular Applications & Links Widget shortcut or Practice360 – Account Servicing Tab
  • Cases entered and submitted in Advisor360 Account Opening will show in Dashboard
  • Drafts saved – maybe edited, deleted or submitted to HO for processing
  • Required forms – maybe downloaded in PDF for wet sign or send to DocuSign for eSign

 

Variable Annuity Order Entry (VAOE)

  • Access via Advisor360 Dashboard – Popular Applications & Links Widget shortcut or Practice360 – Account Servicing Tab
  • Link to start application is available after account opening on the Dashboard
  • Application started – may continue to edit and submit to HO
  • Application submitted – maybe copied and duplicated to start a new application

Uploaded Image (Thumbnail)

 

Advisor360 Cases Widget

  • Maybe added to Advisor360 Dashboard
  • Recommend to review NIGO cases under Follow Up Required tab regularly

Uploaded Image (Thumbnail)

 

 Advisor360 Cases Tab

  • Access via Cases Widget or Practice360
  • Find cases in different statuses, for a specific case, advisor, category, client or account number

Uploaded Image (Thumbnail)

  • Look at details of a case and use Notify Case Owner to respond to HO

Uploaded Image (Thumbnail)

 

Resources

 

Details

Details

Article ID: 14449
Created
Thu 7/6/23 1:24 PM
Modified
Thu 9/7/23 3:11 PM